Job Description

The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated. Essential Functions include providing excellent customer service to patients and families by applying best practices and standard operating procedures; interviewing and registering patients in registration areas that report up through Patient Access; obtaining accurate demographic, insurance, and physician information on registrations; screening customer data to ensure patient is eligible for insurance indicated and communicating differences to the customer; screening registrations to ensure insurance pre-certification and physician referral requirements are met and instructing customer on requirements; assisting in identifying self-pay patients and referring them to financial assistance when applicable and instructing customer on requirements; establishing and maintaining open communication with all departments that Patient Access interacts with and clinical staff in those areas; assisting in the shadowing/precepting of new employees. Education requirement is a High School Diploma or equivalent (required) and Associate's Degree (preferred). CPR certification may be required based on position and as determined by manager. Skills required include demonstrated computer skills with the ability to navigate most current technology systems, strong administrative skills, excellent customer service and organizational skills. One year of health care experience is preferred. Physical requirements include occasional exposure to blood and/or bodily fluids, driving motor vehicles, lifting/carrying weights up to 20 lbs, loud noises, pushing/pulling weights up to 60 lbs, reaching above shoulder, squatting/kneeling; frequent bending/twisting, patient equipment; continuous audible speech, chemicals/medications, color vision, communicable diseases/pathogens, computer skills, decision making, depth perception, neck flexing/extending, hand use, hearing acuity, interpreting data, peripheral vision, problem solving, pushing/pulling up to 25 lbs, repetitive hand/arm use, seeing far/near, sitting, standing, walking. Additional physical requirement is the ability to multi-task within a stressful environment. The job description notes that the list of duties is not exhaustive and supervisors may assign other duties. EOE M/F/Disability/Vet.

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